Frequently asked questions FAQ

Installations FAQ

Once the air conditioner is installed, do I have to do anything?

All you have to do is start enjoying the air conditioning right away , there is no run in procedure, as we do everything for you.

What is your warranty for the installation.

We cover our installations with a 5 year workmanship warranty.  Unit will have to be maintained yearly by us to make sure they are running in optimal conditions 

If replacing an existing unit, do you take away everything?

Yes we do,  as part of our supply and install deals , the prices will cover us removing, decommissioning and taking away the old split system and rubbish involved. 

Do I need to pay before the installation.

We ask you to to trust us when we supply and install your air conditioning,  in return we trust you.   This is why we send you an invoice after the job is complete and you are happy with everything. 


Maintenance FAQ

How often should I have my Air Conditioner maintained?

Domestic units that are not in constant use generally require one service per year. Units that are in offices with constant use should be maintained at least twice per year to keep them running at their optimum level. For server rooms, we recommend at least three service visits per annum. For areas with high levels of pollution or contaminants in the air such as kitchens, hairdressers or workshops, additional service visits are carried out.

Why should I service my air conditioner?

Regular servicing and maintenance keep your unit running at maximum efficiency, significantly extends the lifetime of a unit and reduces operating costs. In addition, routine maintenance will ensure that the unit qualifies for the full warranty of up to ten years rather than just the standard manufacturer’s one year warranty.

What kind of maintenance do you provide?

We provide a comprehensive maintenance service. While many air conditioning companies simply dust off your filters and leave, we fully chemical clean  the indoor unit and services the outdoor units, making sure that they are operating within normal parameters and are running at their full capacity.

Even though you didn’t install my system, can you service it?

We are happy to quote for servicing  your systems even if we did not originally provide the installation.  Please call our service department who can provide an estimate.

Once the installation is completed, can you service and maintain the system?

After we have installed your system, we can offer a full range of backup services ranging from simple telephone support to regular on-site maintenance programs. We will service and repair your equipment for as long as you want regardless of whether it is still under warranty or not.

Does an air conditioning unit ever need re-gassing/topping up?

Gas recharge, gas top-up, gas refill, air conditioning re-gassing and any other variants of ‘re-gassing a home air conditioner’ – is no necessary unless the unit has been installed incorrectly or has developed a leave due to mechanical stress.
If the Air Conditioner does need re-gassing, it can be done by us. We are qualified, and licensed air conditioning technician the will preform check to find the leak and remedy it before we can vac the system, test for leaks and re-gas the unit. See our Home Air Conditioning Gas Recharge & Leak Repairs for more information.

General Air Conditioning questions FAQ

Why is my air conditioner leaking?

There are various reasons why your system is leaking water.

The condensate that is produced in the coils on the indoor part of your system should fall into a drip tray which is either drained away by gravity or pumped outside.

If excess water is finding its way down your wall then it’s more than safe to assume that much or all of the condensate is not being drained away.

Sometimes the drain hole might clog up with dirt, so the water obviously finds the easiest route to drain away which can’t be anything other than down your wall! However, if the condensate is being drained away with help from a pump, then there is every probability that the pump may have failed and this will obviously need replacing quickly. So often we find that the coils in the system have been so caked up with dirt that it has ended up blocking the unit drainage system.

A leak can be caused by something as simple as a dislodged drainage pipe, making the water drain upwards, which, of course, eventually flows back into the unit and down your wall. In this case, it’s a simple matter of correcting the angle of the drainage pipe.

Finally, and in more serious cases, should the system have leaked a large quantity of refrigerant, this will cause the coils on the indoor unit to “ice up” which will also result in leakage when the ice melts. If you do see ice on the coils, it is vital to switch the unit off immediately and call your air conditioning engineer.

Finally, and I’m sorry to hammer the point home as I have in our other videos, but so many of these problems would not happen if your unit was regularly maintained.

Can I do my own maintenance?

Maintenance should always be carried out by a certified air conditioning engineer. It is not a simple case of just cleaning the filters. There are specialist tools required that only expert air conditioning technicians are qualified to use.

How often should air conditioner filters be replaced / cleaned?

Air conditioning filters do not necessarily need to be replaced; they only need to be cleaned. Most filters require cleaning twice a year, however, if the system is heavily used or in dusty areas the filters may require to be checked every month and cleaned.

My Air Conditioner is not working or making any cold air

Ac not cooling  

  1. Check remote control setting
  2. Clean filters
  3. Re set unit – turn off isolator near the outdoor unit for 20min
  4. Check outdoor unit is free from blockage at the back of the unit.


Ac won’t turn on

  1. Check isolator and circuit breaker
  2. Change batteries in remote
My Air Conditioner is leaking water after running for an hour

Ac is leaking water

  1. Drain is blocked , needs service / chemical clean.
  2. You could try to blow on the drain to try to dislodge the blockage and this will be temporary .
  3. Leaking because it is low on gas, you will notice ice building up under the head unit filters if this is the case.
  4. Rodent have chewed through you drain leading outside , this needs to be fixed immediately 

How does it work. FAQ

Split system Air Conditioner

A split air conditioner includes an outdoor unit and an indoor unit. The outdoor unit is installed on or near the exterior wall of this room that you would like to cool. This unit houses the compressor, condenser coil and the growth coil or capillary tubing. The sleek-looking indoor unit contains the cooling coil, a very long blower and an air filter.

Installation of a split air conditioner is much easier because it doesn’t call for ductwork. Instead, the indoor and outdoor units are connected with a set of electrical tubing and wires. The ductwork required for many traditional A/C units generally increases energy costs, as most centralized A/C units lose a lot of energy due to heat exchange from the air duct system. Without a system of ducts, there is very little prospect for heat or energy loss in a split air conditioner system.

This kind of air conditioner system has many benefits over traditional A/Cs. One obvious benefit is the silent operation of a broken air conditioner system. The sections of an air purifier which produce the most noise are the compressor and the fan that cools the condenser. At a split system (unlike a window component ), the compressor and fan for the condenser are located away from the room being cooled and thus the major sources of noise are eliminated.

Another benefit of a busted air conditioner system is that you may opt for a multi-split system, where you can have more than one indoor unit connected to one outdoor unit. This makes it effortless to cool a number of rooms or maintain the temperature through a huge room via using two indoor cooling components.

Ducted Air Conditioning Systems

As the name might suggest, ducted air conditioners work mostly through a series of ducts to help keep your house cooled. Ducted A/C has an internal fancoil unit installed in the roof space of the house. From this central location, a set of ducts is run out  into as many rooms in the home as you require. Air get  pumped through these ducts, this allows you to heat or cool each room individually — called zoning. This is done so by the thermostat on the wall, enabling you to select the temperature and other settings. The simplicity of cooling a whole house is evident here, and if you’re building a new home or doing major renovations, then ducted air conditioning is a viable choice.

Floor console Air Conditioner

 Floor console Air Conditioner is just like a split system Aircon, but instead of the head being on the wall, it is located on the floor.  This is very useful if you have windows surround your walls.